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RESERVATION POLICY

Seasons & Cancellations

  • Low Season (May 1 – Oct 31): Free cancellation up to 7 days before arrival.

  • High Season (Nov 1 – Dec 20 & Jan 11 – Apr 30): Free cancellation up to 14 days before arrival.

  • Peak Season (Dec 21 – Jan 10): Free cancellation up to 30 days before arrival.

  • Late cancellations or no-shows: 100% charge applies.

  • Non-refundable bookings: Full prepayment at booking. One date change allowed (subject to availability).

Group Bookings (10+ rooms)

  • 50% non-refundable deposit to confirm.

  • Final 50% due 14 days before arrival.

  • One date change allowed (subject to availability).

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HOTEL POLICY

Check-In / Check-Out

  • Check-In: From 2:00 PM

  • Check-Out: By 11:00 AM
    Late check-out may result in additional charges.

Room Deposit

  • Damage deposit: 2,000 THB (refundable at check-out if no damage).

  • Lost key: 500 THB per key.

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Breakfast Rates

  • High Season: 500 THB per person

  • Low Season: 200 THB per person

Family & Extra Bed Policy

Children

  • Under 3 years: Free stay and breakfast (when sharing bed).

  • Ages 4–7: 50% off breakfast.

  • 8+ years: Extra bed required.

Extra Bed Charges

  • Low Season: 300 THB (no breakfast) / 500 THB (with breakfast)

  • High Season: 500 THB / 800 THB

  • Peak Season: 1,000 THB / 1,300 THB
    Available in Earth, Cloud, and Star Path rooms. One extra bed per room.

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Transfers & Transport

We offer transfers from Saladan Pier, Krabi Airport, Trang Airport, and Phuket Airport.
To arrange: Email reservation@srilantaresort.com or call +66 (0) 8 6661 6886 / +66 (0) 8 3394 6661.
24-hour advance booking recommended. Standard cancellation terms apply.

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Payment & Credit Card Policy

  • Payment charged based on seasonal terms (7–30 days before arrival).

  • The credit card used for booking must be presented at check-in.

  • For third-party payments, please email:

    • Signed authorization letter

    • Copy of credit card (front and back)

    • Passport copy with signature

Please Note:

All guest rooms are located on the hillside, across from the beachfront. A safe and convenient underground tunnel connects the rooms to the beach area, where you’ll find our all-day dining restaurant, beachfront bar, and two swimming pools.

Please Note:

All guest rooms are located on the hillside, across from the beachfront. A safe and convenient underground tunnel connects the rooms to the beach area, where you’ll find our all-day dining restaurant, beachfront bar, and two swimming pools.

Disclaimer of Liability

All guests and visitors enter the premises and use the resort’s amenities or facilities entirely at their own risk. SriLanta Resort and Spa is not liable for any loss, injury, or damage incurred while on the property.

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